Terms of Service

1. Our Services

InsideGroup provides technology to help people and organizations manage, organize, understand, and interact with groups, communities, directories, members, and related information.

The Services may include features for group management, member profiles, directories, onboarding, introductions, analytics, AI-powered search, summarization, classification, extraction, messaging workflows, third-party integrations, and connected accounts.

The Services may evolve over time. We may add, modify, suspend, or discontinue features at any time.

2. Key Terms

“Group” means a group, community, channel, directory, list, event group, WhatsApp group, WhatsApp community, subgroup, or similar collection of people, profiles, messages, or related information managed, organized, accessed, or analyzed through the Services. A Group may contain, be associated with, or be connected to other Groups.

“Group Owner” means the person or organization that creates, connects, controls, administers, subscribes to, or otherwise manages one or more Groups through the Services.

“Member” means an individual who is added to, invited to, participates in, claims a profile in, connects an account for, appears in, or otherwise uses the Services in connection with a Group.

“Group Data” means information associated with a Group, including group names, descriptions, membership, roles, settings, messages, metadata, files, activity, directory fields, summaries, analytics, insights, and other information processed in connection with a Group.

“Member Data” means information associated with a Member, including name, contact information, profile information, linked identities, preferences, memberships, activity, account information, and information provided by or about a Member through the Services.

“Group-Scoped Member Record” means information about a Member that is provided, imported, synced, or generated in connection with a specific Group or Group Owner, where the Member has not claimed a profile, created an account, connected an account, or otherwise interacted directly with InsideGroup.

“Claimed Member Profile” means a profile, account, or platform-level identity that a Member claims, creates, activates, connects, or uses directly through InsideGroup.

“Platform Data” means information processed by InsideGroup to operate, secure, improve, analyze, support, and provide the Services, including authentication data, product usage data, security logs, diagnostics, AI interaction data, aggregated or de-identified information, and platform-level Member profile or preference data.

“Connected Account” means a third-party account, service, platform, or integration, such as WhatsApp, LinkedIn, Google, or another provider, that is connected to or used with the Services.

“AI Features” means features that use artificial intelligence, machine learning, large language models, automated analysis, summarization, classification, extraction, recommendation, generation, or similar technologies.

3. Group Owners and Members

Group Owners are responsible for the Groups they create, connect, control, or manage through the Services.

Group Owners are responsible for ensuring that they have the rights, permissions, notices, consents, or other lawful basis necessary to add, import, connect, process, analyze, or share Group Data and Member Data through the Services.

A Group Owner may authorize other individuals to access or manage Groups on its behalf. The Group Owner is responsible for the actions and omissions of anyone it authorizes to use the Services in connection with its Groups.

Members may interact with the Services in connection with one or more Groups.

A person who is added, imported, synced, or otherwise included by a Group Owner but has not directly interacted with InsideGroup is generally treated as having a Group-Scoped Member Record, not a Claimed Member Profile.

A Member may choose to claim a profile, create an account, connect an account, or use platform-level features. In that case, InsideGroup may maintain a Claimed Member Profile and related preferences, subject to the Privacy Policy and available settings.

Leaving or being removed from one Group does not automatically delete all information associated with that person. Deletion, restriction, anonymization, or retention may depend on whether the information is controlled by the Group Owner, controlled by InsideGroup, needed to provide the Services, required by law, or retained for security, audit, compliance, suppression, dispute resolution, or abuse-prevention purposes.

4. Our Role in Groups

Groups are created, controlled, connected, or managed by Group Owners, not by InsideGroup.

We provide technology for managing, organizing, searching, summarizing, analyzing, or interacting with Groups. Unless expressly stated otherwise, we are not responsible for:

• the conduct of Group Owners or Members;

• the accuracy, legality, quality, or completeness of Group Data or Member Data provided by Group Owners, Members, or third parties;

• the content, messages, activities, disputes, or relationships within any Group;

• decisions made by Group Owners or Members based on the Services;

• whether a Group Owner has obtained required rights, notices, permissions, consents, or other lawful basis;

• the availability, rules, or conduct of third-party platforms connected to the Services.

If you have an issue with a Group, Group Owner, Member, message, event, community, or activity that is not controlled by InsideGroup, you should contact the applicable Group Owner or responsible party.

5. Accounts and Access

Eligibility. You must be at least 16 years old, or older if required by the laws of your country or by an applicable Group, to use the Services. The Services are not directed to children under 16, and we do not knowingly permit them to create an account or claim a profile. If we learn that we have collected platform-level personal information from a child under 16 without a lawful basis, we will take reasonable steps to delete it. If you use the Services on behalf of an organization, you further represent that you are authorized to do so.

You may need to create an account, authenticate by phone number, connect a third-party account, or receive an invitation to access certain Services.

You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality and security of your account credentials, devices, connected accounts, and authentication methods.

You must notify us promptly if you believe your account or connected account has been compromised.

We may refuse, suspend, or terminate access to the Services if we believe that use of the Services may violate these Terms, applicable law, third-party platform rules, or the rights of others.

6. Connected Accounts and Third-Party Services

The Services may allow you to connect or use third-party platforms, accounts, APIs, applications, or services, including WhatsApp, Meta, LinkedIn, Google, email providers, AI providers, hosting providers, analytics tools, and other third-party services.

Your use of third-party services may be subject to separate terms, policies, fees, limitations, and availability rules. We do not control and are not responsible for third-party services.

You represent that you have all rights, permissions, and authority necessary to connect any Connected Account to the Services and to allow InsideGroup to access, process, transmit, store, analyze, or otherwise use information from that Connected Account as described in these Terms, our Privacy Policy, and any applicable supplemental terms.

Some integrations may depend on third-party availability, technical limitations, policy changes, rate limits, account status, or third-party enforcement actions. We do not guarantee that any third-party integration will remain available, uninterrupted, or unchanged.

7. Consent and Authority to Import or Process Data

If you add, upload, import, connect, sync, or otherwise provide Group Data, Member Data, messages, contacts, profiles, or other personal information to the Services, you represent and warrant that you have all necessary rights, permissions, notices, consents, or other lawful basis to do so.

You may not use the Services to import, process, monitor, analyze, message, or profile individuals in a way that violates applicable law, third-party platform rules, contractual obligations, privacy rights, or applicable data protection laws.

Violation of this section may result in suspension or termination of access to the Services.

8. Content and Data You Provide

The Services may allow you to create, upload, submit, post, import, link, store, process, share, or otherwise make available information, text, files, messages, profiles, images, data, or other materials (“Content”).

You retain any rights you have in your Content, subject to the rights granted in these Terms.

You grant InsideGroup a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, analyze, summarize, classify, extract from, and otherwise use your Content solely as reasonably necessary to provide, operate, secure, support, maintain, and improve the Services, comply with law, enforce these Terms, and as otherwise described in our Privacy Policy and AI and Data Use Policy.

This license does not give InsideGroup ownership of your Content.

Unless expressly stated in our AI and Data Use Policy or separately agreed, InsideGroup does not use Group Data or private Member Data to train third-party foundation models. InsideGroup may, however, use service usage data, diagnostics, feedback, and aggregated, de-identified, or anonymized data, as well as data reasonably necessary to provide, secure, support, and improve the Services, to develop and improve its own models, features, and systems, in each case as further described in our AI and Data Use Policy.

When Content is deleted from the Services, this license ends with respect to that Content except to the extent retention is reasonably necessary for backup, security, audit, legal compliance, dispute resolution, abuse prevention, enforcement of these Terms, or as otherwise permitted by our Privacy Policy or applicable law.

Where Content is associated with a Group, the applicable Group Owner and individuals authorized by the Group Owner may access, use, manage, export, or otherwise process that Content through the Services as reasonably necessary to manage the Group, subject to applicable law, Group settings, product functionality, and the Group Owner’s own rights and obligations.

InsideGroup does not grant Group Owners rights in Content that they do not otherwise have.

You are responsible for your Content and for ensuring that your Content and use of the Services comply with these Terms and applicable law.

9. Member Records and Member Profiles

The Services may allow Members to create, claim, update, enrich, reuse, or manage profiles or preferences across one or more Groups.

Information provided, imported, or synced by a Group Owner about a person who has not directly interacted with InsideGroup is generally treated as a Group-Scoped Member Record used to provide the Services to the applicable Group Owner and Group.

A Group-Scoped Member Record is not the same as a Claimed Member Profile. We do not use unclaimed Group-Scoped Member Records to make a person publicly discoverable across InsideGroup, create a personal workspace for that person, or enable cross-Group platform features for that person unless the person claims a profile, creates an account, connects an account, uses platform-level features, or otherwise opts into such features.

If a Member claims a profile, creates an account, connects an account, or uses platform-level features, InsideGroup may maintain a Claimed Member Profile and preferences associated with that Member, subject to the Privacy Policy and available settings.

10. AI Features

The Services may include AI Features that generate summaries, classifications, recommendations, extractions, messages, profile insights, search results, or other outputs.

AI Features may be inaccurate, incomplete, biased, outdated, or unsuitable for a particular purpose. You are responsible for reviewing AI-generated outputs before relying on them or sharing them with others.

You may not use AI Features to make decisions that have legal, employment, credit, housing, healthcare, or similarly significant effects on individuals without appropriate human review and compliance with applicable law.

You may not use AI Features to unlawfully monitor, profile, discriminate against, harass, deceive, manipulate, or harm individuals.

Our handling of data used with AI Features is described in our Privacy Policy, AI and Data Use Policy, and any applicable data processing terms.

11. Acceptable Use

You may not use the Services to:

• violate any applicable law, regulation, contract, or third-party right;

• send spam, unlawful marketing, unwanted messages, or abusive communications;

• import, monitor, analyze, scrape, or process Group Data or Member Data without proper authority, notice, consent, or other lawful basis where required;

• impersonate another person or misrepresent your identity, affiliation, or authority;

• harass, threaten, stalk, discriminate against, or harm individuals;

• unlawfully monitor, profile, classify, or make decisions about individuals;

• expose private Group Data or Member Data without authorization;

• interfere with, disrupt, damage, overload, or compromise the Services;

• attempt to gain unauthorized access to accounts, systems, integrations, Groups, or data;

• bypass access controls, security measures, rate limits, or usage restrictions;

• upload malware, malicious code, or harmful materials;

• use the Services or AI Features to generate deceptive, unlawful, abusive, or harmful content;

• use the Services in a way that could harm InsideGroup, Group Owners, Members, third-party platforms, or the public.

We may investigate suspected violations and may remove content, restrict features, suspend access, terminate accounts, or report conduct to authorities where appropriate.

12. Fees and Payment

Some Services may be free, and others may require payment.

If you purchase paid Services, you agree to pay all applicable fees, taxes, and charges according to the applicable order form, checkout flow, invoice, subscription terms, or other written agreement.

Unless otherwise stated, fees are non-refundable except as required by law or expressly agreed in writing.

We may change pricing or introduce new fees by providing notice where required.

Your access to specific features, usage limits, support levels, service descriptions, and plan entitlements may be described in the applicable plan page, checkout flow, order form, invoice, statement of work, service description, support policy, or other supplemental terms. If there is a conflict, the order of precedence in Section 25 applies.

13. Privacy and Data Processing

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using the Services, you acknowledge our Privacy Policy.

Where InsideGroup processes Personal Data on behalf of a Group Owner, our Data Processing Addendum may apply and is incorporated into these Terms where applicable.

Where InsideGroup processes data for platform-level services, Claimed Member Profiles, security, analytics, AI Features, Connected Accounts, product operations, or other independent purposes, InsideGroup may act as an independent controller or business as described in our Privacy Policy and applicable data processing terms.

14. Security

We use commercially reasonable technical and organizational measures designed to protect the Services and the data processed through them.

However, no system is perfectly secure. You are responsible for using appropriate safeguards, including secure devices, passwords, access controls, and account permissions.

You must notify us promptly if you become aware of any unauthorized access, security incident, or misuse involving the Services.

15. Intellectual Property

The Services, including our software, websites, designs, interfaces, logos, trademarks, service marks, trade names, text, graphics, workflows, models, features, documentation, and other materials, are owned by InsideGroup or its licensors and are protected by intellectual property laws.

Except as expressly permitted by these Terms or a written agreement, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works based on the Services.

No rights are granted to you except as expressly stated in these Terms.

16. Feedback

If you send us ideas, suggestions, requests, comments, or other feedback about the Services, you agree that we may use them without restriction or compensation to you.

You grant us a perpetual, worldwide, irrevocable, royalty-free license to use, reproduce, modify, distribute, display, perform, and otherwise exploit feedback for any purpose.

17. Copyright Complaints

We respect intellectual property rights.

If you believe that content available through the Services infringes your copyright, please contact us at [email protected] with:

• a description of the copyrighted work you claim has been infringed;

• the location of the allegedly infringing material;

• your name and contact information;

• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or law;

• a statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner;

• your physical or electronic signature.

We may remove or disable access to allegedly infringing content and may terminate repeat infringers where appropriate.

18. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSIDEGROUP DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RELIABILITY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, CURRENT, OR FREE FROM DEFECTS, VIRUSES, OR HARMFUL COMPONENTS.

WE DO NOT WARRANT THAT AI FEATURES, SUMMARIES, INSIGHTS, CLASSIFICATIONS, RECOMMENDATIONS, SEARCH RESULTS, OR OTHER OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, OR APPROPRIATE FOR YOUR PURPOSES.

YOU ARE RESPONSIBLE FOR YOUR USE OF THE SERVICES AND FOR ANY DECISIONS, ACTIONS, OR OMISSIONS BASED ON THE SERVICES.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSIDEGROUP AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO INSIDEGROUP FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

This limitation does not limit liability that cannot be limited under applicable law.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless InsideGroup and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your access to or use of the Services;

• your Content;

• your Groups or Group Data;

• your Connected Accounts;

• your violation of these Terms;

• your violation of applicable law or third-party rights;

• your failure to obtain required rights, notices, permissions, consents, or other lawful basis;

• actions or omissions of individuals you authorize to access or manage Groups on your behalf.

We will provide you with reasonable notice of any claim for which we seek indemnification, provided that failure to provide prompt notice will not limit your indemnification obligations except to the extent you are materially prejudiced by the delay.

You will reasonably cooperate in the defense of the claim.

You may not settle any claim in a way that imposes liability or obligations on InsideGroup, admits fault by InsideGroup, or affects InsideGroup’s rights without our prior written consent.

InsideGroup IP Indemnity. InsideGroup will defend you against any third-party claim alleging that the Services, as provided by InsideGroup and used in accordance with these Terms, infringe that third party’s intellectual property rights, and will indemnify you for damages and reasonable attorneys’ fees finally awarded against you, or agreed in a settlement approved by InsideGroup, for such a claim. This obligation does not apply to claims arising from your Content, Group Data, Member Data, Connected Accounts, modifications not made by InsideGroup, combination of the Services with products or services not provided by InsideGroup, or use of the Services in violation of these Terms. This Section states your sole and exclusive remedy, and InsideGroup’s entire liability, for any claim that the Services infringe intellectual property rights.

21. Suspension and Termination

We may suspend, restrict, or terminate access to the Services at any time if we believe:

• you violated these Terms;

• your use creates risk for InsideGroup, other customers, Members, third-party platforms, or the public;

• your use may violate applicable law or third-party platform rules;

• your account or Connected Account appears compromised;

• suspension is necessary to protect security, availability, or integrity of the Services.

Notice and Data Export. Except where prohibited by law or where immediate action is needed to address fraud, abuse, a security or legal risk, or a third-party platform requirement, we will provide reasonable advance notice before suspending or terminating your access. For a reasonable period following termination (except in cases of fraud, abuse, legal prohibition, or material risk to the Services, Members, or others), we will make available functionality for you to export your Group Data and Content, after which we may delete or restrict it as described in Section 8 and our Privacy Policy.

You may stop using the Services at any time.

Certain provisions of these Terms will survive termination, including provisions relating to ownership, licenses, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that by their nature should survive.

22. Changes to the Services or Terms

We may modify these Terms from time to time. If changes are material, we will provide notice as required by law or through reasonable means, such as posting the updated Terms or notifying you through the Services. Material changes will identify an effective date, will not apply retroactively, and, where reasonably practicable, will take effect a reasonable period after notice is given.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services.

23. Export Controls and Sanctions

You may not use, export, re-export, import, sell, or transfer the Services except as authorized by applicable law.

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive sanctions, and that you are not identified on any applicable restricted party list.

You may not use the Services for prohibited end uses under applicable export control or sanctions laws.

24. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Informal Resolution. Before starting an arbitration, you and InsideGroup agree to first try to resolve the dispute informally by notifying the other party in writing (for InsideGroup, at [email protected]) and engaging in good-faith discussions for at least 30 days after that notice.

Binding Arbitration. Except for the disputes described in the “Exceptions” paragraph below, you and InsideGroup agree that any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its then-current applicable rules, rather than in court. The arbitration will take place in New York, New York, or may be conducted by telephone, video, or written submissions where the rules allow. The arbitrator will have authority to award the same individual relief that a court could. Judgment on the award may be entered by any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. If you are an individual using the Services primarily for personal, family, or household purposes, the AAA Consumer Arbitration Rules will apply, and InsideGroup will pay the portion of the arbitration fees that exceeds the amount you would pay to file a claim in court (or the capped consumer share under those rules, whichever is greater).

Class Action Waiver. You and InsideGroup agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. If this Class Action Waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while the remainder of this Section continues to apply.

Coordinated or Mass Filings. If 25 or more similar demands for arbitration are asserted against InsideGroup by or with the assistance or coordination of the same or coordinated counsel or entities, the demands will be administered in sequential batches of up to 50 at a time. The parties will work with the AAA to select a representative set of demands in each batch to be resolved first; the remaining demands will be stayed, and any applicable statutes of limitations tolled, until the prior batch concludes. This paragraph is intended to promote the efficient resolution of disputes and does not waive any party’s right to individual arbitration.

Exceptions. Either party may (a) bring an individual claim in a small-claims court for disputes within its jurisdiction, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual property or confidential information. For any dispute that is not subject to arbitration, the state and federal courts located in New York County, New York will have exclusive jurisdiction, and you and InsideGroup consent to the personal jurisdiction and venue of those courts.

Your Right to Opt Out. You may opt out of this arbitration agreement and Class Action Waiver by sending written notice to [email protected] within 30 days after you first accept these Terms. Your notice must include your name and the account or email associated with your use of the Services. If you opt out, the court-jurisdiction provisions in the “Exceptions” paragraph will govern all disputes between you and InsideGroup.

Any claim arising out of or relating to these Terms or the Services must be brought within one year after the claim arises, unless applicable law requires a longer period.

25. General Terms

These Terms, together with our Privacy Policy and any applicable order form, Data Processing Addendum, AI and Data Use Policy, or supplemental terms, constitute the entire agreement between you and InsideGroup regarding the Services.

Order of Precedence. If there is a conflict between these Terms and another document incorporated by reference, the following order of precedence applies, from highest to lowest: (1) an applicable order form or other written agreement signed by you and InsideGroup; (2) the Data Processing Addendum, for matters concerning the processing of personal data; (3) these Terms; (4) the AI and Data Use Policy; and (5) the Privacy Policy — except that the Privacy Policy and the Data Processing Addendum control for the specific data-protection matters they expressly address.

Certain customers may enter into an order form, enterprise agreement, service level agreement, data processing addendum, security addendum, or other supplemental terms with InsideGroup. Any such signed written agreement applies only to the customer identified in that agreement and only for the services, subscription, term, and commitments expressly stated in it. Unless expressly agreed in a signed written agreement, InsideGroup does not provide any service level commitment, uptime commitment, support response commitment, service credit, or enhanced liability commitment.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision is not a waiver of our right to do so later.

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or by operation of law.

There are no third-party beneficiaries to these Terms unless expressly stated.

Section headings are for convenience only.

26. Contact

If you have questions about these Terms, contact us at:

InsideGroup (Zeitlos Ventures LLC)

244 Fifth Avenue, Suite V244, New York, NY 10001, USA

[email protected]